***These are our Factory Authorizations. ALL manufacturers' brands are serviced OUT-OF-WARRANTY***

WE ALSO HONOR SAM ASH AND GUITAR CENTER SERVICE CONTRACTS


A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z


A
AER
Allen & Heath
Ampeg
ART
Ashdown

B
Blackstar
Boss
BSS

C
Charvel
Crate
Crest
Crown

D
dbx
Digidesign/Avid
Digitech
DOD
DynAudio

E
Eden
Edirol
EVH

F
Fender
Focusrite
Framus

G
Gallien-Kreuger
Gretsch

H
Hagstrom
Hartke
HK Audio
HHB
Hughes & Kettner

I

J
Jackson
Jay Turser
JBL Professional
Jet City

K
Kawai
Korg
Kurzweil
Kustom

L
Lag
Line 6

M
Mackie
Marshall

N
Nord
Novation

O
Orange
Oscar Schmidt

P
Parker
Peavey

Q
QSC

R
Randall
Rane
Roland

S
Samson
Sennheiser Wireless
Soundcraft
Soundtech
Squier
StudioLogic

T
Tascam
Traynor

U

V
Vox

W
Warwick
Washburn

X
Xone

Y
Yamaha
Yorkville

Z


Most repairs are completed swiftly due to our large parts stock and highly-experienced technical staff. Unfortunately however, we simply cannot stock EVERY part available, and some parts may need to be ordered. You will be advised when this occurs. You will also be advised when parts are on backorder from the manufacturer due to current unavailability. If you are shipping in a unit for repair, please enclose a detailed description of the problem, suggestions on how to reproduce the problem if only seen intermittently, and (if the unit is under warranty) a photo copy of your original sales receipt (WE CANNOT HONOR A WARRANTY CLAIM WITHOUT IT!). Pack the unit WELL (preferably in the original box and packing) and send (insured) to:

dBm Pro Audio/Music Services
320 West 37th Street, B100
New York, NY 10018 USA

***NOTE*** - dBm is NOT RESPONSIBLE for damage or loss incurred due to inadequate packing materials or improper box labeling, respectively, nor are shippers such as UPS and FedEx willing to readily pay insurance claims related to this. Therefore, it is in your best interests to pack the unit and label the box PROPERLY! Use a heavy-gauge cardboard box in GOOD CONDITION with at least 4 inches of packing material (e.g. crushed newspaper, bubble-wrap, etc.) on ALL sides of the unit. Heavy items such as Power Amps and such should be packed in a DOUBLE-WALL BOX. Seal the box well and reinforce all closures with multiple layers of clear packing tape. Remove or otherwise cover any old shipping labels. DO NOT USE PACKING PEANUTS UNLESS THE UNIT IS WRAPPED IN A PLASTIC BAG FIRST! The residue generated by this messy packing material can be detrimental to the operation of electronic and electromechanical equipment, as it tends to lodge itself in switches, connectors, key contacts, gears, etc. JUST DON'T DO IT! ANY damage incurred in shipping will VOID YOUR WARRANTY.

No Return Authorization number is necessary for units shipped in for service. When your unit is received, you will be issued a Workorder number, which you will refer to anytime thereafter when inquiring about your repair. In addition, when shipping to us from a storefront shipper (e.g. "Mailboxes etc., UPS Store") you MUST supply us with a personal return address, phone number and contact name, NOT the address and phone number of the shipper! ANY units received in this manner will be sidelined until you contact dBm. ALL international units MUST be accompanied by a COMMERCIAL INVOICE containing the item description and commercial value.

Please see our SHOP RATES page for further information concerning both In and Out-Of-Warranty service rates and policies.


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This page last updated on May 25, 2016